Privacy Policy

Personal data (hereinafter referred to as "data") is processed by us only as necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there. In accordance with Art. 4 no. 1. of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to only as "GDPR"), "processing" shall mean any operation or set of operations which is performed upon personal data, whether or not by automated means, such as collection, recording, organization, arrangement, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

With the following data protection declaration, we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or jointly with others on the purposes and means of processing. In addition, we inform you below about the third-party components used by us for optimization purposes and to increase the quality of use, insofar as third parties process data on their own responsibility.

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Our privacy policy is structured as follows:

Information about us as the responsible party

Data protection officer

Rights of users and data subjects

Information about data processing

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1. Information about us as the responsible party‍

Responsible provider of this website in the sense of data protection law is:

SYNAOS GmbH
Goseriede 4
30159 Hannover
Deutschland
Telefon: +49 173 696 5599
Email: datasecurity@synaos.com

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2. Data protection officer‍

SYNAOS GmbH has appointed a data protection officer. You can contact this person at any time at datasecurity@synaos.com.

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3. Rights of users and data subjects‍

With regard to the data processing described in more detail below, users and data subjects have the right to confirmation as to whether data relating to them is being processed, to information about the data being processed, to further information about the data processing and to copies of the data (cf. also Art. 15 GDPR);to correction or completion of incorrect or incomplete data (cf. also Art. 16 GDPR);to the immediate erasure of the data concerning them (cf. also Art. 17 GDPR), or, alternatively, insofar as further processing is necessary pursuant to Art. 17 (3) GDPR, to the restriction of processing in accordance with Art. 18 GDPR;

to the receipt of the data concerning them and provided by them and to the transfer of such data to other providers/controllers (cf. also Art. 20 GDPR);
to lodge a complaint with the supervisory authority if they are of the opinion that the data concerning them is being processed by the Provider in breach of data protection provisions (cf. also Art. 77 DSGVO).Furthermore, the Provider is obliged to inform all recipients to whom data has been disclosed by the Provider about any correction or deletion of data or restriction of processing that is carried out on the basis of Articles 16, 17 (1), 18 DSGVO This obligation does not apply, however, if such notification is impossible or involves a disproportionate effort. Notwithstanding the foregoing, the user has a right to information about these recipients.
Likewise, according to Art. 21 DSGVO, users and data subjects have the right to object to the future processing of data relating to them, insofar as the data is processed by the provider in accordance with Art. 6 para. 1 lit. f) DSGVO. In particular, an objection to data processing for the purpose of direct marketing is permitted.

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4. Information on data processing‍

Your data processed when using our website will be deleted or blocked as soon as the purpose of the storage no longer applies, the deletion of the data does not conflict with any statutory retention obligations and no other information is provided below on individual processing procedures.

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Cookies‍

A) Session cookies

We use so-called cookies with our Internet presence. Cookies are small text files or other storage technologies that are placed and stored on your terminal device by the Internet browser you use.

Through these cookies, certain information from you, such as your browser or location data or your IP address, is processed to an individual extent.
This processing makes our website more user-friendly, effective and secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping cart function.

The legal basis for this processing is Art. 6 para. 1 lit b.) DSGVO, insofar as these cookies data are processed for contract initiation or contract execution. If the processing does not serve the purpose of initiating or executing a contract, our legitimate interest lies in improving the functionality of our website. In this case, the legal basis is Art. 6 para. 1 lit. f) DSGVO.

When you close your internet browser, these session cookies are deleted.

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B) Third-party cookies

Where applicable, cookies from partner companies with which we cooperate for the purposes of advertising, analysis or the functionalities of our website are also used with our website. The details of this, in particular the purposes and legal bases of the processing of such third-party cookies, please refer to the following information.

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C) Removal option

You can prevent or restrict the installation of cookies by setting your internet browser. Likewise, you can delete already stored cookies at any time. However, the steps and measures required for this depend on your specific Internet browser used. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. In the case of so-called Flash cookies, however, processing cannot be prevented via the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the specific Flash player you use. If you have any questions, please also use the help function or documentation of your Flash player or contact the manufacturer or user support.

However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be fully used.

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You can change your privacy settings at any time here:

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Google Analytics‍

We use Google Analytics on our website. This is a web analysis service provided by Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as "Google". The Google Analytics service is used to analyze the usage behavior of our website. The legal basis is Art. 6 para. 1 lit. a) DSGVO. Your active consent is required for this.

Usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transferred to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymization function. Through this function, Google already shortens the IP address within the EU or EEA. The data collected in this way is in turn used by Google to provide us with an evaluation of the visit to our website and the usage activities there. This data may also be used to provide other services related to the use of our website and the use of the Internet. Google states that it will not associate your IP address with any other data. In addition, Google provides further data protection information for you here, e.g. also on the options to prevent the use of data.

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Google Tag Manager

We use "Google Tag Manager" on our website, a service of Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland (hereinafter referred to as "Google"). Google Tag Manager allows us as marketers to manage website tags through one interface. The Google Tag Manager tool that implements the tags is a cookie-less domain and does not itself collect any personal data. Google Tag Manager takes care of triggering other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager.

Information of the third-party provider: Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland.

Further information on data protection can be found on the following Google web pages:

Privacy Policy: https://policies.google.com/privacy?hl=en&gl=en‍

FAQ Google Tag Manager: https://support.google.com/tagmanager/?hl=en#topic=3441530‍

Google Tag Manager Terms of Use: https://marketingplatform.google.com/intl/en/about/analytics/tag-manager/use-policy/

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Google DoubleClick

‍We have integrated components of DoubleClick by Google on our website. DoubleClick is a brand of Google, under which mainly special online marketing solutions are marketed to advertising agencies and publishers. DoubleClick by Google transmits data to the DoubleClick server with each impression as well as with clicks or other activities. Each of these data transfers triggers a cookie request to the browser of the data subject. If the browser accepts this request, DoubleClick sets a cookie in your browser.

DoubleClick uses a cookie ID, which is required to process the technical procedure. The cookie ID is needed, for example, to display an advertisement in a browser. DoubleClick can also use the cookie ID to record which advertisements have already been displayed in a browser in order to avoid duplicate placements. Furthermore, the cookie ID enables DoubleClick to record conversions. Conversions are recorded, for example, when a DoubleClick ad has previously been displayed to a user and the user subsequently makes a purchase on the advertiser's website using the same Internet browser.

A DoubleClick cookie does not contain any personal data, but may contain additional campaign identifiers. A campaign identifier serves to identify the campaigns with which you have already been in contact on other websites. As part of this service, Google obtains knowledge of data that Google also uses to generate commission statements. Among other things, Google can track that you have clicked on certain links on our website. In this case, your data is passed on to the operator of Double Click, Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland. Further information and the applicable privacy policy of DoubleClick by Google can be found at www.google.com/intl/de/policies/.

We process your data with the help of the Double-Click cookie for the purpose of optimizing and displaying advertising on the basis of your consent pursuant to Art. 6 (1) lit. a DSGVO. You give your consent by setting the use of cookies (cookie banner / Consent Manager), with which you can also declare your revocation at any time with effect for the future pursuant to Art. 7 (3) DSGVO. The cookie is used, among other things, to place and display user-relevant advertising and to create reports on advertising campaigns or to improve them. Furthermore, the cookie is used to avoid multiple displays of the same advertising. Each time you call up one of the individual pages of our website on which a DoubleClick component has been integrated, your browser is automatically prompted by the respective DoubleClick component to transmit data to Google for the purpose of online advertising and the settlement of commissions. There is no legal or contractual obligation to provide your data. If you do not give us your consent, a visit to our website is possible without restriction, but not all functions may be fully available.

The specific storage period of the processed data cannot be influenced by us, but is determined by Google. Further information can be found in the privacy policy for Google DoubleClick: https://policies.google.com/privacy.

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LinkedIn Insight tag‍

Our website uses the conversion tool "LinkedIn Insight Tag" from LinkedIn Ireland Unlimited Company. This tool creates a cookie in your web browser that enables the collection of, among other things, the following data: IP address, device and browser properties, and page events (e.g., page views). This data is encrypted, anonymized within seven days, and the anonymized data is deleted within 90 days. LinkedIn does not share any personal data with SYNAOS, but provides anonymized reports on website audience and ad performance. In addition, LinkedIn offers the possibility of retargeting via the Insight Tag. SYNAOS can use this data to display targeted advertising outside of its website without identifying you as a website visitor. For more information on data protection at LinkedIn, please refer to the LinkedIn privacy notices.

LinkedIn members can control the use of their personal data for advertising purposes in their account settings. To deactivate the Insight tag on our website ("opt-out"), click here and here.

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YouTube‍

Assuming your consent, we use the provider YouTube, among others, for the integration of videos. YouTube is operated by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

On some of our Internet pages, we use plugins of the provider YouTube. If you call up the Internet pages of our Internet presence provided with such a plugin, a connection is established to the YouTube servers and the plugin is displayed. This transmits to the YouTube server which of our Internet pages you have visited. If you are logged in as a member of YouTube, YouTube assigns this information to your personal user account. When using the plugin, such as clicking on the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your YouTube user account as well as other user accounts of the companies YouTube and Google before using our website and deleting the corresponding cookies of the companies.

Further information on data processing and notes on data protection by YouTube (Google) can be found at www.google.de/intl/de/policies/privacy/.

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Facebook‍

The operation of the SYNAOS Facebook page, including the processing of users' personal data, is based on our legitimate interests in a timely and supportive information and interaction opportunity for and with our users and visitors pursuant to Art. 6 para. 1 lit. f. DSGVO. Here you can find the privacy policy of Facebook.

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External hosting‍

This website is hosted by an external service provider (hoster). Personal data collected on this website is stored on the hoster's servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact data, names, website accesses and other data generated via a website. The hoster is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b DSGVO) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f DSGVO). Our hoster will only process your data to the extent necessary to fulfill its service obligations and follow our instructions regarding this data.

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Conclusion of a data processing agreement (DPA)

To ensure data protection-compliant processing, we have concluded a data processing agreement with our hoster.

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Online job applications / publication of job advertisements‍

We offer you the opportunity to apply for a job with us via our website. For these digital applications, your applicant and application data will be collected and processed electronically by us for the purpose of handling the application process. The legal basis for this processing is Section 26 (1) sentence 1 BDSG in conjunction with. Art. 88 para. 1 DSGVO. If an employment contract is concluded after the application process, we will store the data you provided during the application in your personnel file for the purpose of the usual organizational and administrative process - this, of course, in compliance with the more extensive legal obligations. The legal basis for this processing is also Section 26 (1) sentence 1 BDSG in conjunction with. Art. 88 para. 1 DSGVO. In the event of rejection of an application, we automatically delete the data provided to us 90 days after notification of the rejection. However, the deletion does not take place if the data requires longer storage of up to four months or until the conclusion of legal proceedings due to legal provisions, e.g. due to the obligation to provide evidence according to the AGG. In this case, the legal basis is Art. 6 Para. 1 lit. f) DSGVO and § 24 Para. 1 No. 2 BDSG. Our legitimate interest lies in the legal defense or enforcement. If you expressly consent to a longer storage of your data, e.g. for your inclusion in our "Talent Pool", the data will be further processed based on your consent. The legal basis is then Art. 6 para. 1 lit. a) DSGVO. However, you can of course revoke your consent at any time in accordance with Art. 7 (3) DSGVO by declaration to us with effect for the future. Please also see our additional data protection statement, which refers exclusively to the data collected as part of the online application process, for information on how we handle your personal data collected by us as part of the application process.

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Contact form for partner management
We offer you the possibility to leave your official contact data on our website via the contact form "Onboarding Program for Mobile Robot Partners". The mandatory information (last name, first name, company, email address, phone number) is required to process your contact request. The other optional information is voluntary and helps us to specify the possibility of partnership. For these purposes, the data you enter will be stored. We do not pass on this data without your consent.
The data processing for contacting us and for further processing of your request is based on your voluntarily given consent according to Art. 6 para. 1 p. 1a) DS-GVO.
The data you entered in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies.

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Newsletter
If you subscribe to our newsletter distribution list, your e-mail address will be stored on a server.
In addition, the following data is collected by the system during registration:
-IP address of the calling computer;
-date and time of registration.
For the processing of the data, your consent is obtained during the registration process and reference is made to this privacy policy. The processing of the data is based on your consent pursuant to Art. 6 (1) subpara. 1 lit. a DS-GVO and within the scope of legitimate interest pursuant to Art. 6 (1) subpara. 1 lit. f DS-GVO.
We use this data exclusively for sending the newsletter. We do not pass on your data to third parties or use it for any other purposes of our own. When registering, your data will be stored on our servers. Then a message with a link to confirm the registration will be generated to the specified e-mail address (so-called double opt-in procedure). If you do not confirm the registration by clicking on the link in this e-mail, the data will be deleted after 24 hours. Only by confirming the link in the e-mail will your data be stored for the newsletter dispatch for the duration of the use of our offer. This ensures that the newsletter was requested by you and not by a third party.
If you no longer agree to the storage of data for this purpose and therefore no longer wish to use our offer, you can unsubscribe from our newsletter at any time. For this purpose, you will find a corresponding link in each newsletter. The personal data you provided for the newsletter subscription will then be deleted.

Your consent to the newsletter can be revoked at any time (for example, by sending an e-mail to info@synaos.com or to the contact details provided in the imprint). The newsletter is sent in accordance with our privacy policy and to promote our own products and services.

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Foleon

Digital publications are also hosted by Foleon B.V., Transformatorweg 38-72, 1014 AK, Amsterdam, The Netherlands, e-mail address: info@foleon.com. The hoster receives the above data as a processor on the basis of a data processing agreement. Foleon processes personal data solely for the purpose of storing the digital publications and/or forms created by or on behalf of SYNAOS GmbH on its servers or those of third parties contracted by Foleon. The processor will not process the personal data for any purpose other than that specified by SYNAOS GmbH. The privacy policy of Foleon can be found here: https://www.foleon.com/privacy-policy.

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Data protection information for online meetings, telephone conferences and webinars via "Zoom" of SYNAOS GmbH.

We would like to inform you below about the processing of personal data in connection with the use of "Zoom".

Purpose of processing
We use the tool "Zoom" to conduct telephone conferences, online meetings, video conferences and/or webinars (hereinafter: "Online Meetings"). "Zoom" is a service provided by Zoom Video Communications, Inc. which is based in the USA.
Responsible
The person responsible for data processing directly related to the performance of "Online Meetings" is SYNAOS GmbH.
Note: Insofar as you call up the website of "Zoom", the provider of "Zoom" is responsible for data processing. However, calling up the Internet page is only necessary for using "Zoom" in order to download the software for using "Zoom".
You can also use "Zoom" if you enter the respective meeting ID and, if applicable, further access data for the meeting directly in the "Zoom" app.
If you do not want to or cannot use the "Zoom" app, then the basic functions can also be used via a browser version, which you can also find on the "Zoom" website.
What data is processed?
Various types of data are processed when using "Zoom". The scope of the data also depends on the data you provide before or during participation in an "online meeting".

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The following personal data are subject to processing:
User details: first name, last name, telephone (optional), e-mail address, password (if "single sign-on" is not used), profile picture (optional),
Department (optional)
Meeting metadata: Topic, description (optional), attendee IP addresses, device/hardware information.

For recordings (optional): MP4 file of all video, audio and presentation recordings, M4A file of all audio recordings, text file of online meeting chat.

For dial-in with the telephone: information on the incoming and outgoing call number, country name, start and end time. If necessary, further connection data such as the IP address of the device can be stored.

Text, audio and video data: You may have the opportunity to use the chat, question or survey functions in an "online meeting". To this extent, the text entries you make are processed in order to display them in the "online meeting" and, if necessary, to log them. To enable the display of video and the playback of audio, the data from the microphone of your terminal device and from any video camera of the terminal device will be processed accordingly for the duration of the meeting. You can turn off or mute the camera or microphone yourself at any time via the "Zoom" applications.

To participate in an "online meeting" or to enter the "meeting room", you must at least provide information about your name.

Scope of processing
We use "Zoom" to conduct "online meetings." If we want to record "online meetings", we will transparently communicate this to you in advance and - if necessary - ask for consent. The fact of the recording will also be displayed to you in the "Zoom" app.

If it is necessary for the purposes of logging the results of an online meeting, we will log the chat content. However, this will generally not be the case.

In the case of webinars, we may also process questions asked by webinar participants for purposes of recording and following up on webinars.

If you are registered as a user at "Zoom", then reports of "online meetings" (meeting metadata, telephone dial-in data, questions and answers in webinars, survey function in webinars) may be stored at "Zoom" for up to one month.

Automated decision-making within the meaning of Art. 22 DSGVO is not used.

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Legal basis for data processing
Insofar as personal data is processed by employees of SYNAOS GmbH, § 26 BDSG is the legal basis for data processing. If, in connection with the use of "Zoom", personal data is not required for the establishment, implementation or termination of the employment relationship, but is nevertheless an elementary component in the use of "Zoom", then Art. 6 (1) lit. f) DSGVO is the legal basis for data processing. In these cases, our interest is in the effective implementation of "online meetings".
For the rest, the legal basis for data processing when conducting "online meetings" is Art. 6 (1) lit. b) DSGVO, insofar as the meetings are conducted in the context of contractual relationships.
Should no contractual relationship exist, the legal basis is Art. 6 para. 1 lit. f) DSGVO. Here, too, our interest is in the effective implementation of "online meetings".

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Recipients / passing on of data
Personal data processed in connection with participation in "Online Meetings" will not be disclosed to third parties as a matter of principle, unless it is specifically intended for disclosure. Please note that the content of "online meetings", as well as personal meetings, is often used to communicate information with customers, interested parties or third parties and is therefore intended to be passed on.
Other recipients: the provider of "Zoom" necessarily obtains knowledge of the above data to the extent provided for in our order processing agreement with "Zoom".
Data processing outside the European Union
"Zoom" is a service provided by a provider from the USA. A processing of personal data therefore also takes place in a third country. We have concluded an order processing agreement with the provider of "Zoom" that complies with the requirements of Art. 28 DSGVO.
An adequate level of data protection is guaranteed on the one hand by the conclusion of the so-called EU standard contractual clauses. Furthermore, as supplementary protective measures, we have made our Zoom configuration in such a way that only data centers in the EU, the EEA or secure third countries such as Canada or Japan are used to conduct "online meetings".

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Data protection officer
We have appointed a data protection officer.
You can reach him as follows:
E-mail: datasecurity@synaos.com

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Your rights as a data subject
You have the right to obtain information about the personal data concerning you. You can contact us for information at any time.
In the case of a request for information that is not made in writing, we ask for your understanding that we may require proof from you that you are the person you claim to be.
Furthermore, you have a right to rectification or deletion or to restriction of processing, insofar as you are entitled to this by law.
Finally, you have a right to object to processing within the scope of the law.
A right to data portability also exists within the framework of the data protection legal requirements.
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Deletion of data
We generally delete personal data when there is no need for further storage. A requirement may exist in particular if the data is still needed to fulfill contractual services, to check and grant or defend against warranty and, if applicable, guarantee claims. In the case of statutory retention obligations, deletion will only be considered after expiry of the respective retention obligation.

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Right of complaint to a supervisory authority
You have the right to complain about the processing of personal data by us to a supervisory authority for data protection.
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Changes to this data protection notice
We revise this data protection notice in the event of changes to data processing or other occasions that make this necessary. You will always find the current version on this website.
Status: 02.02.2023